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    • Men

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    • What's New

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  • Privacy Policy
    TRUE Collective, LLC. (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

    This Privacy Policy applies to:

    • The website www.TRUElinkswear.com (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.

    This Privacy Policy does not apply to:

    • Information we collect through other websites, products or services we may offer; and • Information collected by third parties, which may have their own privacy policies.

    Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

    What information does TRUE Linkswear Collect?

    Personal Information

    When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website.

    Technical Information

    We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.

    If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email info@truelinkswear.com. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages.Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

    You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

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  • Free Shipping

    Free domestic ground shipping on all orders over $99.

  • Worn on TOUR

    Crafted for comfort. Engineered for performance. Trusted by our Tour Ambassadors.

  • Path to sustainability

    We utilize sustainable materials and best practices #ForethePlanet.

Need help?

  • Return | Exchange
  • Orders
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  • Contact
    • Email us

    We’ll reply within 24 hours, Monday – Friday. We are here at help@truelinkswear.com. Team TRUE operations and offices will be closed December 24th-25th for the Christmas holiday as well as December 31st through January 1st for the New Year's holiday.

    Reason
    • Product
    • Order
    • Returns
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    • Other

    Return Shipping
    If you purchased Redo+, return shipping is free.

    Without Redo+, the customer pays return shipping. Shoes must be returned new, unworn, and in the original packaging.

    To start your exchange or return, visit our Returns portal at your convenience.

    Returns Made Simple
    If it’s not the right fit, you can return new and unworn shoes within 30 days for:

    • A full refund* to your original payment method, or
    • Store credit toward your next pair Redo+ covers return shipping. Otherwise, shipping costs apply.

    Easy Exchanges
    Need a different size or color? No problem.

    • New, unworn shoes are eligible for exchange within 30 days.
    • If Redo+ was selected at checkout, return shipping is on us.
    • Without Redo+, return shipping is the customer’s responsibility.

    If Your Return Shows Minor Wear
    All returns are carefully inspected upon arrival. If shoes show minor wear (light marks or signs of use) and can’t be sold as new, they may be moved to our Second Chance program. If that happens:
    • We’ll notify you after inspection
    • You’ll receive store credit, minus a $15 processing fee

    This helps offset the reduced value of the product.

    Beyond 30 Days
    We’re unable to offer refunds after 30 days.
    • Exchanges may still be available
    • A $15 processing fee applies

    Heavily Worn Shoes
    Shoes that show clear signs of wear - on the course or outdoors - aren’t eligible for return or exchange. Our policy is designed for indoor try-on only.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    TRUE Returns Portal

    Start your exchange or return here through our easy to use and convenient returns portal. Just have your order number and email address handy. Shoes must be returned new, unworn, and in the original packaging to qualify for a refund or exchange. If you purchased Redo+, return shipping is free. Without Redo+, you are responsible for return shipping. Applies to US orders only.

    TRUE Returns Portal:
    Start a Return

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Exchange & Store Credit Processing
    Once your return is delivered back to TRUE HQ and processed by our returns team, your exchange order will be placed or your store credit will be issued. This typically happens within a few business days of us receiving your return. If you're returning for a refund, TRUE inspects returns by hand to confirm items and condition, so please allow 10-15 business days for your refund to process and settle from the time your return is received and processed.

    Refund Processing
    If you mailed back your return, once delivered to TRUE HQ and processed by our returns team, please allow up to 10-15 business days for your return to process and your refund to be issued. If you dropped off your return at a boxless/labeless drop-off location, please allow up to 20-30 business days for your return to process and your refund to be issued. Our returns team confirms and inspects every return by hand before approving a refund, so we appreciate your patience.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Defect Warranty Policy

    Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion. If you feel something isn’t quite right with your TRUE's, send us an email with pictures and a brief description of the issue or chat with us during office hours.
    We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and photo of item handy.

    Waterproof Warranty Policy

    Some TRUE's are warrantied to be waterproof for up to 2 years (from purchase date) depending on the model.

    If at any time in that window your pair does not keep the elements away, we will replace them one (1) time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner. Store credit may be issued per your original purchase value if necessary.

    Submit your claim by emailing us at the link below. Please provide an explanation of the issue, photo of the pair and proof of the original purchase handy. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we may request you send them in to our warranty department for testing and follow up with our corrective action if applicable.

    Warranties may be void if purchased secondhand, outside of truelinkswear.com or through unauthorized retail partners.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Retail Partner orders

    If you purchased your TRUEs from one of our retail partners or on Amazon, please reach out to them directly to request a return or exchange as they processed your original order.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Where is my order?

    We’ll keep you updated via email through your entire order, from order placement to delivery. You’ll receive an order confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation as soon as the carrier makes the pickup. From there, you’ll have tracking you can trace through one of our preferred shipping partners. If you create a store account as you checkout, you will be able to check your order status there as well.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Can I change or cancel my order?

    Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution. Don’t worry though, we have you covered with our return or exchange program if a change could not be facilitated.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Domestic

    TRUE can ship your order to any domestic US address including Alaska, Hawaii, Puerto Rico, US territories and APO boxes. Free economy (ground) shipping can be earned for orders over $99 shipping to US States. Shipping fee will apply PR, APO boxes or to US Territories.

    Canada

    You can shop our new Canada direct website at truelinkswear.ca. As we have this Canada direct website, we do not currently ship from our US Headquarters.

    International Partners

    You can shop TRUE Australia/New Zealand at truelinkswear.com.au.

    You can shop TRUE in the UK and Europe at truelinkswear.uk.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Domestic

    Free domestic economy (ground) shipping for all orders over $99. We offer a flat shipping fee of $9 for ground for order under $99. In a hurry? We don't blame you - just pay the difference and we'll get your TRUEs to you in 2-3 business days once they ship. ($25 per pair for 2-3 day expedited shipping and $60 per pair for overnight).

    PR, APO or US territories: Orders are shipped via USPS priority mail for a flat rate of $15 for 1-2 pair. Flat rate may be higher for larger orders.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Fulfillment

    To support our continued growth, we’ve moved our warehouse operations to a larger facility. With this transition, please allow two business days for order processing before shipment.

    Orders placed over the weekend will begin processing the following Monday, as we do not process or ship orders on Saturdays or Sundays.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Canada

    You can shop our new Canada direct website at truelinkswear.ca. As we have this Canada direct website, we do not currently ship from our US Headquarters.

    Australia & New Zealand

    You can shop TRUE Australia/New Zealand at truelinkswear.com.au.

    UK & Europe

    You can shop TRUE in the UK and Europe at truelinkswear.uk.

    Still need help? Monday – Friday, 8AM–4PM (PST)

    Team TRUE customer care is here to help during weekdays, 8am-4pm (pst). Our offices are closed for major holidays.
    Chat with us on the website or email us at help@truelinkswear.com. You can also click below to start a chat or send an email. We look forward to connecting with you soon and if you send us a message you will hear back from us within 24 business hours or sooner.

    Visit the TRUE Returns Portal

    Still need help? Monday – Friday, 8AM–4PM (PST)
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