CAREERS

ENJOY THE WALK
ENJOY YOUR CAREER

Are you Looking for a career in sporting goods, footwear manufacturing, e-commerce, or golf?

We’re a small team of motivated individuals that want to shake up the golf footwear industry. Golf can be a bit archaic and outdated at times, so we do our best to welcome the sport we love into the future. If you like thinking outside the box, and bringing innovation to outdated spaces - TRUE could be your next career move.

Together, we’ve set out create the best possible products to help golfers get out into nature and Enjoy The Walk. We do this by working as a team to provide great products and an exceptional customer experience from the moment the order is placed, during the shipping process and at any question, comment or concern they have along the way.

WORK CULTURE & BENEFITS

VACATION & VOLUNTEERING

We believe in having time to pursue our passions and explore the world, while making a difference in our community.

COLLABORATIVE WORKSPACE

At TRUE, we have an open door policy, and our workspace is built to nurture the camaraderie and creativity that drives us.

ALWAYS GROWING

We encourage and support our team in spending time on professional and personal development.

CELEBRATING DIVERSITY

We don’t just accept difference, we advocate it, encourage it, and celebrate it for the benefit of our employees, our company and our community. We’re proud to be an Equal Opportunity Employer.

WELLNESS & BENEFITS

We encourage health and wellness and employees are eligible for benefits package includes premium, dental and vision coverage for employees and their dependents.

LET'S PARTY

We're always looking for an excuse to celebrate. From small victories to work anniversaries, you'll often see us on the links - cold beverage in hand.

CURRENT OPPORTUNITIES

TRUE Linkswear is a multi-channel international business who is looking for a responsible and diligent accountant to support the expanding needs of our finance department. Primary responsibilities include working closely with the executive leadership team to ensure all transactions are well documented, maintaining the general ledger in good order, and supporting the development of financial statements via updating the general ledger.

Position/Title: Accountant
Schedule / Location: 40 hour work week at TRUE HQ in Tacoma, WA

Job Responsibilities:
- Maintain overall accuracy and integrity of the general ledger, and ensure that financial statements are GAAP compliant
- Support the monthly, quarterly, and annual preparation of financial statements
- Support the preparation and review of general ledger account reconciliations and analysis as part of the monthly closing process to ensure the Company’s financial records are accurate
- Prepare and assist in review of monthly balance sheet and income statement variance analysis
- Ensure proper adherence of internal controls to maintain the integrity over financial reporting

Required Qualifications:
- Strong accounting skills
- Proficiency in Microsoft Excel
- Proficiency in QuickBooks Online
- Familiarity with high level reporting analysis - Life Time Value, Cohort
- Comfortable presenting and working with key stakeholders of the business
- Be adaptable, flexible, and able to deal with ambiguity in an ever-changing
environment while maintaining a positive attitude and working collaboratively within the team
- Deadline driven, results-oriented, highly responsible, and accountable
- Analytical skills and ability of process thinking
- Possess above average oral and written communication skills and be able to effectively communicate with both finance and operations

Preferred Qualifications:
- Be proactive, have strong initiative and be self-motivated
- High integrity, ethics and strong values; excellent organizational skills, detail-orientation, and a high degree of accuracy are all essential
- Good problem-solving skills; strong decision-making skills; innovative use of IT tools and new technology
- Good time management and priority setting skills required

Benefits & Perks:
- Vacation & sick pay
- Paid time off for volunteer days
- Paid holidays
- Medical, dental and vision insurance benefits
- 401k plan
- Company provided beverage and snack bar
- Open, casual, and fun office environment

Additional Information on the role:

Sales Channels:
- Domestic E-Commerce (DTC)
- International E-Commerce (DTC)
- Domestic Wholesale (B2B)
- International Distribution (B2B)

Business Systems:
- Shopify
- QuickBooks Online
- Loop Returns
- Apparel Magic
- Slack
- Asana
- Microsoft Office
- G Suite

To Apply: Please send a resume and cover letter to careers@truelinkswear.com.

TRUE linkswear is seeking a motivated and genuine go-getter who is ready to represent TRUE by delivering and maintaining our high standard of service and excellent customer experience. Primary responsibilities include concise, thoughtful, and timely responses to daily customer inquiries through TRUE’s main customer care channels which include email, phone, and chat.  Additional responsibilities include supporting direct to consumer and wholesale customer order processing as well as fulfillment/return processing as needed.

Customer Care is one of the best ways to learn all aspects of the business while connecting directly with our customers.  This position works closely with all departments to ensure all customer inquiries are handled with the utmost attention and care.  This role and department are in the best position for future growth opportunities within the business.  The position reports to our Director of Experience, is full time, and located in Tacoma, WA.  

Position/Title: Customer Care Specialist

Schedule/Location: 40 hours a week in Tacoma, WA

Job Responsibilities:
- Contribute to customer care inbox management (exchanges/return requests and a spectrum of product and brand inquiries) and maintain service level agreements and standards.
- Coverage of TRUE linkswear’s main phone line (customer inquiries may vary and will include but not limited to: exchanges, returns, order tracking, product inquiries, etc.)
- Resolve problems concerning logistics or customer issues promptly and efficiently
- Assist in developing policies or procedures for customer care and communication activities
- Wholesale order processing and support as needed
- Assist with outbound logistics, inbound return volume as needed

Benefits & Perks:
- Vacation & sick pay
- Paid time off for volunteer days
- Paid holidays
- Medical, dental and vision insurance benefits
- 401k plan
- Company provided beverage and snack bar
- Open, casual, and fun office environment

To Apply: Please complete this questionnaire and send a resume and cover letter to careers@truelinkswear.com.

The ISM will be an integral part of the organization, expanding the international sales channel and collaborating with all departments.  This individual must be able to plan, organize, and multitask while dealing with a variety of responsibilities. Although the initial scope of work will be the sole responsibility of the ISM to build out, the long term plan is for the ISM to develop, manage and lead an extensive team of International Sales specialists, reps and managers.

This position will work closely with the Executive Leadership Team, and report to the CEO. This position is full time, and located in Tacoma, WA. 

Position/Title: International Sales Manager
Schedule / Location: 40 hour work week at TRUE HQ in Tacoma, WA

Responsibilities:
- Create a comprehensive International Sales Plan with management of current ‘Distributor’ relationships while identify new target markets and seeking out and developing Distributor relationships in new territories
- Lead the development of a Direct to Consumer (DTC) approach to a select number of international markets to include Third Party Logistics (3PL) fulfillment and in-house supported online sales channels
- Further development in said regions with local market managers, on-the ground sales representatives and wholesale/retail development may be required as growth continues
- Grow the TRUE brand internationally by representing TRUE linkswear in a thoughtful, on-brand demeanor when communicating within and outside of the brand
- Plan and execute international sales orders, budgets and adhere to ‘Contribution Margin’ (to be defined)
- Coordinate international orders with the product development team, ensuring the proper product, quantity, price, and timing internally and externally
- Implement and develop standard operating procedures for order placement, invoicing and payment collection with our International partners.
- Oversee staffing, scheduling, and hiring in our Tacoma based warehouse as needed in effort to grow the International sales channel
- Communicate with the VP of Operations and Finance and VP of Manufacturing regarding pertinent and relevant issues and topics in a timely manner (ordering and invoicing)
- Review and develop updated sales programs that fit a variety of international partner demands while fostering additional growth in those markets
- Coordinate with the marketing department to develop sales tools to present new footwear opportunities to current and potential international partners.
- Coordinate with international logistics partners to ensure timely delivery of goods to customers and to our future 3PL partner warehouse.
- Implement inventory management procedures at the 3PL sites
- Work closely with our partners to ensure we have the best tools for our business and growth ahead including marketing materials, product launch schedules, catalogs, etc.
- Continue to cultivate forward thinking business concepts, think big (and outside the box), and become a key contributor to leadership objectives outside of international sales alone
- Ability to dream big, forward-think and present these ideas to the team


Experience/Skills Required:
- 5+ years of sales experience with a proven track record to meet or exceed goals; international experience preferred
- Attention to detail and motivated self-starter
- Standard accounting practices and experience preferred
- Logistics import/export experience preferred, in addition to experience with 3PLs in international markets
- Proven leadership skills to a group of at least 5+ employees
- Proficient in Microsoft Word, Excel, Google Suite
- Ability to learn and adapt to new software and digital solutions to strengthen the tool belt of the department
- Adaptable to change and must work well under pressure
- Ability to travel for prolonged periods
- Ability to change direction, stay creative and seek outside the box thinking to resolve issues and grow the sales channel
- Ability to multi-task objectives and take initiative through project completion
- Strong self-starter, as the initial scope of work will be largely independently managed and operated
- Strong written, verbal, and interpersonal communication
- Competitive in nature, preferably enjoys golf

Benefits & Perks:
- Vacation & sick pay
- Paid time off for volunteer days
- Paid holidays
- Medical, dental and vision insurance benefits
- 401k plan
- Company provided beverage and snack bar
- Open, casual, and fun office environment

To Apply: Please send a resume and cover letter to careers@truelinkswear.com.

TRUE linkswear is looking to infuse some new creative energy into our design department by adding another motivated professional to our team. Primary responsibilities include supporting our creative departments with design assistance in product development and branding all while mantaining and improving our organizational systems for each.  As a growing eCommerce based footwear company, we are looking for a self motivated creative who desires to sharpen their skillset and learn how to design meaningful and on-brand products.

The Design Assistant will integrate into our fast growing product development team and will support our product design eco-system. This individual will also aid our marketing team and help keep and maintain our brand standards across all mediums of design.  This individual must be able to dream and also practically plan, organize, and multitask while dealing with a variety of responsibilities. 

This position will work closely with our President, VP of Manufacturing and VP of Marketing to create the best possible products and on-brand marketing to launch those products.  This position is full time, and located in Tacoma, WA. 

Responsibilities: 

Product Development

·     Research: provide regular written and visual presentations on footwear, fashion, sustainability and color trends and present to the leadership team best practices / design techniques and key takeaways

·     Design: work alongside our in-house designers to create the best possible footwear, accessories and gear

·    Sourcing: research material suppliers and maintain a in-house physical library of materials

·     Product Feedback: work with our customer care team to gather meaningful insights from our customers to help improve our product design, QC and manufacturing process

·     Travel: When necessary, you may be required to travel to sourcing events, oversee manufacturing partners or off-site design retreats on an as needed basis 

·     Tech Packs: Work with our design team to create and maintain technical design packs and organize them in our file system 

·     Database and Records: maintain a database of materials, suppliers, pantones, testing data, manufacturing partners and other pertinent R&D information

·     R&D Room: organize and maintain our physical sample library including sample shoes, testing equipment and more

·     Product Testing: must be able to physically wear test samples, orchestrate wear testing feedback from key individuals, and gather that information to create a report for management

Branding:

·     Brand Guide: help create and maintain a written and visual brand guide to help keep products, marketing and content creation on-brand across all creative channels

·     Graphic Design: work with our other creative department projects on an as needed basis

·    Brand Auditing & Training: help monitor all creative assets of the company to keep branding, design and communications cohesive. Lead training for employees, international partners and more on the fundamentals of our brand guide

·     Research & Strategy: keep an eye on global branding trends and provide meaningful written and visual reporting to help support the future of our brand

·     Styling: work with our creative team to style models for photoshoots, lookbooks and other visual representations of our brand

Planning & Organization

·     Schedule: help maintain and organize a product development schedule and pertinent meeings. Coordinate release dates, photoshoots, and other product marketing related details with our marketing team

·     File Systems: Work with our product development and marketing teams on a structured organizational system for all digital assets, creating organized processes for files

·     Marketing Cooperation: Work on being the glue between our marketing and product development teams with schedules, meetings and organizing our process.

·   Documentation & Implementation: coordinate and schedule meetings, take detailed notes when needed, create task lists and help keep organize our creative departments

Experience Required:

·       Familiarity or experience with product design and/or high level branding

·       Adobe Illustrator 

·       Adobe Photoshop 

·       Microsoft Excel

·       Microsoft Word

·       Google Drive/Calendar

Desired Skills & Characteristics:

·      A desire to learn or improve design skills across product development and branding

·      Ability to multi-task objectives and take initiative through project completion. 

·      Strong written, verbal, and interpersonal communication

·     Self starter and self-motivated

·      Organized & Persistent

·      Some experience in golf, outdoor recreation or fashion

·      Kind, courteous and pleasent to be around

To Apply: Please send a resume, cover letter, and design portfolios to careers@truelinkswear.com.

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