Get a free hat of your choice (excluding Hat Chef) with any Tour Series footwear purchase. Simply add both items to cart and use promo code MEMORIAL23 at checkout. Not applicable with any other offers or promotions. Valid through Monday, May 29th at 11:59PM PST.
As soon as the shipping carrier picks up your order, you will receive a shipping confirmation email with tracking.
Delivery
FedEx Ground
Free on orders $100+
FedEx 2nd Day Air
$15 per pair
FedEx Next Day Air
$55 per pair
30-Day Trial
If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.
Returns
Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or 1-time exchange. TRUE will provide a prepaid FedEx ship label for your original return. If an item is worn, a $15 fee will apply per our 30 Day Trial. International orders may be returned up to 45 days of receipt, but the customer is responsible for return shipping.
Sneaker Lab Leather Wipes are the shoe cleaning wipes designed for on-the-go cleaning. These convenient quick leather wipes work well for when your TRUEs get a little dirty when you're on-the-go or traveling. The Sneaker Lab Leather wipes contain a water based cream that combines proprietary nutrients and sealants to nourish and protect leather helping to restore that new shoe look and finish. The conditioner also protects your shoes from UV rays and creates a water-resistant seal. The pack contains 12 individually packed Sneaker Lab Leather Wipes.
Delivery
Ground Free on $100+
FedEx 2-Day Air $30
FedEx Overnight $55
30 Day Trial
If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only. Does not apply to Second Chance products as they are final sale.
Second Chance
Second Chance models may contain new, slightly blemished, or gently used merchandise. All Second Chance models are FINAL SALE ONLY and not eligible for returns, exchanges, or any trial period. Original warranties are not valid on Second Chance items.
Returns
New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund or a 1-time exchange. And yes, we will provide a prepaid FedEx ship label for your original return. International orders may be returned up to 45 days of receipt, but the customer is responsible for return shipping. Does not apply to Second Chance products as they are final sale.
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