30 DAY TRIAL

We want you to love your new TRUEs. If you don’t, we are here to help.

PUT YOUR TRUES TO THE TEST FOR 30 DAYS

If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return or exchange. A shipping/handling fee of $9 will apply per their worn condition. Our customer care team’s priority is to help you find the right pair of shoes.

To make a 30 Day Trial return, send us an email to request return authorization or complete the form here.

You can utilize the 30 day trial for up to 2 pairs per year. Applies to domestic orders only.

If your shoes are still in new condition and have not been worn outside, click here to make a standard exchange or return.

THE FINE PRINT

Trial applies to US orders only.  Every customer can utilize our ’30 Day Trial Program’ for up to (2) pairs per calendar year. Exceptions to these terms is reserved solely to the discretion of TRUE linkswear. Please note: The 30 Day Trial begins on the date of delivery.

Yes, we'll take them back but shipping is on you, or we can provide a label for a low, flat cost.

A full product refund is not available, but please reach out with your concerns/questions.

NOT FINDING THE ANSWER YOU NEED? CHECK OUR FAQ OR CONTACT US.