We want you to be thrilled with your new TRUE footwear so we still offer a limited 30-day trial for any new footwear purchased directly through truelinkswear.com. We suggest trying on your shoes inside, before they are worn, to ensure proper fit and feel. However, if you do wear them outdoors and determine they’re not ideal within the first 30 days, you can arrange a one-time return for store credit or standard refund. A $25 trial fee will be deducted from your refund and a prepaid return ship label will be provided. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.
Returns
For US direct orders, within 30 days of receipt, new and unworn footwear, apparel and select gear can be returned for:
a one-time free exchange for size or color, a one-time free return for store credit (once issued, credit is non-refundable) or a flat $9 return for refund. If an item is returned worn, a $25 fee will apply per our 30 Day Trial.
Second Chance | Final Sale
Second Chance models may contain merchandise that is new, refurbished, discontinued, or may feature a small cosmetic or packaging defect. All Second Chance models are FINAL SALE ONLY and not eligible for returns, exchanges, or any trial period. Original warranties are not valid on Second Chance items.
Final Sale items are not eligible for return, exchange or any warranty coverage.
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Order Guide
To start your order, contact our concierge service by phone at (253)-234-4221 or email us at concierge@truelinkswear.com. Share the details of the item you'd like to order, and our dedicated team will guide you through the rest of the process.
For any further assistance, please visit our TOUR Dept. Help Center here.
