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Privacy Policy
TRUE Collective, LLC. (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:

• The website www.TRUElinkswear.com (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.

This Privacy Policy does not apply to:

• Information we collect through other websites, products or services we may offer; and • Information collected by third parties, which may have their own privacy policies.

Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

What information does TRUE Linkswear Collect?

Personal Information

When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website.

Technical Information

We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email info@truelinkswear.com. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages.Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

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Ensure the proper fit within 30 days.
Please try on your items to ensure size and fit before removing any tags or wearing/washing. If something is not quite right, we are here with options to help within 30 days of receipt.

Free Exchange
Need a new size or color? Rest easy, as new and unworn footwear, apparel and certain gear can be exchanged for free, once within 30 days. Limited to 1 free exchange for size or color.

Free Return for Store Credit
Want something different? New and unworn footwear, apparel and certain gear can be returned for full store credit (digital gift card) for free. Once store credit is issued, it is not refundable to the original payment method.

Flat Rate Returns
Just want a refund? New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund back to original payment. A $9 shipping fee is withheld from the refund and TRUE provides a prepaid return ship label.

To start your exchange or return, visit our Returns portal at your convenience.

The above applies to domestic orders. Original shipping fees are not refundable. For APO boxes, Puerto Rico and US Territories, the customer is responsible for return shipping. Please email us at help@truelinkswear.com to request a return authorization.

TRUE's return, exchange and trial policies updated and effective November 1, 2024.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

TRUE Returns Portal

Start your exchange or return here through our easy to use and convenient returns portal within 30 days of receiving your order. Just have your order number and email address handy. Items must be in new/unworn condition to qualify for a refund or free exchange. A $9 return fee applies to any return for refund. See our full return and exchange policy here. Applies to US orders only.

TRUE Returns Portal:
truelinkswear.com/apps/returns

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Exchange & Store Credit Processing
Once your return for exchange or store credit is dropped off and 'in transit' back to us, your exchange order will be placed or store credit will be issued. If you are returning for a refund, TRUE inspects returns by hand to confirm items and condition, so please allow 10-15 business days for your refund to process and settle from the time received at TRUE HQ.

Refund Processing
If you have mailed back your return, once delivered back to TRUE HQ, please allow for up to 10-15 business days for for your return to process and refund to be issued. If you have dropped off your return at a boxless/labeless drop-off location, please allow for up to 20-30 business days for your return to process and refund to be issued. Our returns team confirms and inspects returns by hand to confirm items and condition before approving a refund, so we appreciate your patience in advance.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Defect Warranty Policy

Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion. If you feel something isn’t quite right with your TRUE's, send us an email with pictures and a brief description of the issue or chat with us during office hours.
We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and photo of item handy.

Waterproof Warranty Policy

Some TRUE's are warrantied to be waterproof for up to 2 years (from purchase date) depending on the model.

If at any time in that window your pair does not keep the elements away, we will replace them one (1) time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner. Store credit may be issued per your original purchase value if necessary.

Submit your claim by emailing us at the link below. Please provide an explanation of the issue, photo of the pair and proof of the original purchase handy. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we may request you send them in to our warranty department for testing and follow up with our corrective action if applicable.

Warranties may be void if purchased secondhand, outside of TRUElinkswear.com or through unauthorized retail partners.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Retail Partner orders

If you purchased your TRUEs from one of our retail partners or on Amazon, please reach out to them directly to request a return or exchange as they processed your original order.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Where is my order?

We’ll keep you updated via email through your entire order, from order placement to delivery. You’ll receive an order confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation as soon as the carrier makes the pickup. From there, you’ll have tracking you can trace through one of our preferred shipping partners. If you create a store account as you checkout, you will be able to check your order status there as well.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Can I change or cancel my order?

Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution. Don’t worry though, we have you covered with our return or exchange program if a change could not be facilitated.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Domestic

TRUE can ship your order to any domestic US address including Alaska, Hawaii, Puerto Rico, US territories and APO boxes. Free economy (ground) shipping can be earned for orders over $150 shipping to US States. Shipping fee will apply PR, APO boxes or to US Territories.

Canada

You can shop our new Canada direct website at truelinkswear.ca. As we have this Canada direct website, we do not currently ship from our US Headquarters.

International Partners

You can shop TRUE Australia/New Zealand at truelinkswear.com.au.

You can shop TRUE in the UK and Europe at truelinkswear.uk.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Domestic

Free domestic economy (ground) shipping for all orders over $150. We offer a flat shipping fee of $9 for ground for order under $150. In a hurry? We don't blame you - just pay the difference and we'll get your TRUEs to you in 1-3 business days once they ship. ($25 per pair for 2 day and $55 per pair for overnight).

PR, APO or US territories: Orders are shipped via USPS priority mail for a flat rate of $15 for 1-2 pair. Flat rate may be higher for larger orders.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Canada

You can shop our new Canada direct website at truelinkswear.ca. As we have this Canada direct website, we do not currently ship from our US Headquarters.

Australia & New Zealand

You can shop TRUE Australia/New Zealand at truelinkswear.com.au.

UK & Europe

You can shop TRUE in the UK and Europe at truelinkswear.uk.

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

Team TRUE customer care is here to help during weekdays, 8am-4pm (pst). Our offices are closed for major holidays.
Chat with us on the website, email us at help@truelinkswear.com, or call us at our number below. You can also click below to start a chat or send an email. We look forward to connecting with you soon and if you send us a message you will hear back from us within 24 business hours or sooner.

href="http://truelinkswear.com/apps/returns">Visit the TRUE Returns Portal

Still need help?

Monday – Friday, 8AM–4PM (PST)

Call us: +1 2534422047

Monday – Friday, 9AM-3PM (PST)

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