30-Day Trial
If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.
Returns
Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or 1-time exchange. TRUE will provide a prepaid FedEx ship label for your original return. If an item is worn, a $15 fee will apply per our 30 Day Trial. International orders may be returned up to 45 days of receipt, but the customer is responsible for return shipping.
