30 Day Trial
Enjoy the walk risk-free for 30 days on any pair of kicks.
We want you to love your new TRUEs. If you don't, we keep things simple. If you have put your new TRUEs to the test and but they are not ideal within the first 30 days, then reach out and we can arrange a return or exchange. Our customer care team's priority is to help you find the right pair of shoes so please send us an email to request a return authorization number.
Have a pair to send back? Contact our Customer Care HERE (firstname.lastname@example.org) to get the process started.
The Fine Print
- New/unworn within 30 days? Yes we'll take them back and cover return shipping too!
- Put to the test/worn outside, within 30 days? Yes, we'll take them back but shipping is on you, or we can provide a label for a low, flat cost.
- Put to the test/worn outside, outside 30 days? A full product refund is not available, but please reach out with your concerns/questions.
Every customer can utilize our ’30 Day Trial Program’ for (1) order per calendar year, up to (2) pairs per order. Exceptions to these terms is reserved solely to the discretion of TRUE linkswear. Trial applies to US orders only. Please note: The 30 Day Trial begins on the date of delivery.
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