About TRUE

30 Day Trial

30 Day Trial

Enjoy the walk risk-free for 30 days on any pair of kicks.

We want you to love your new TRUEs. If you don't, we keep things simple. If you have put your new TRUEs to the test and but they are not ideal within the first 30 days, then reach out and we can arrange a return or exchange. Our customer care team's priority is to help you find the right pair of shoes so please send us an email to request a return authorization number.

Have a pair to send back? Contact our Customer Care HERE (info@truelinkswear.com) to get the process started.

 

The Fine Print

  1. New/unworn within 30 days? Yes we'll take them back and cover return shipping too!
  2. Put to the test/worn outside, within 30 days? Yes, we'll take them back but shipping is on you, or we can provide a label for a low, flat cost.
  3. Put to the test/worn outside, outside 30 days? A full product refund is not available, but please reach out with your concerns/questions.

 

Every customer can utilize our ’30 Day Trial Program’ for (1) order per calendar year, up to (2) pairs per order. Exceptions to these terms is reserved solely to the discretion of TRUE linkswear. Please note: The 30 Day Trial begins on the date of delivery.

 

TRUE 30 Day Guarantee

Exchanges

Exchanges

Order the wrong size? Your current model isn't the right fit? Our customer service team is here to ensure you find the perfect shoe.

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Waterproof Warranty

Waterproof Warranty

Our Originals, OG Premiums, and Majors come with a full 2-year waterproof guarantee. If you're having issues with a current shoe, reach out to our customer service team to have that taken care of.

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Defect Warranty

Defect Warranty

Uh oh. Something happened that shouldn't have. But don't fret; we're here to take care of you. Get a hold of our customer service team and they'll come up with the best way to solve the issue.

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