If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.
Returns
New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund or store credit. And yes, we will provide a prepaid FedEx ship label for your original return. International orders may be returned up to 45 days of receipt, but the customer is responsible for return shipping.
Rejuvenate your TRUEs with our anti-microbial, ultra plush and breathable insert. Guaranteed comfort, so you can #EnjoyTheWalk.
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TRUE Comfort Insole
Rejuvenate your TRUEs with our Anti-Microbial, ultra plush and breathable insert. Guaranteed comfort again, so you can #EnjoyTheWalk. This insole is featured standard in our TRUE Original model and is 5mm thick.
Please note: Inserts are offered in whole sizes and may need to be trimmed to size for a perfect fit.
Delivery
Ground Free on $100+
FedEx 2-Day Air Free on $200+
FedEx Overnight $55
30 Day Trial
If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.
Returns
New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund or store credit. And yes, we will provide a prepaid FedEx ship label for your original return. International orders may be returned up to 45 days of receipt, but the customer is responsible for return shipping.
Free Shipping
Free ground at $100+, and upgraded 2nd Day Air at $200+.
30-day Trial
Don't love your TRUEs? We'll bring them back within 30 days.
Path to sustainability
Utilizing recycled materials and sustainable practices #ForethePlanet.
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