Contact Us

Contact Us

We're here to help!

NOTE: The TRUE customer care team is currently experiencing a high volume of inquiries so please email or submit the contact form below and we will respond within 1-2 business days. Our phone line availability will be temporarily minimized due to the high volume. Thank you for your patience and understanding and we apologize for any inconvenience.

The TRUE customer care team is available Monday - Friday from 8am - 4pm PST. Saturday & Sunday we’re definitely on the links but we'll answer all inquiries as soon as we are back in the office on the next business day.

We will do our best to respond as soon as possible; typical response time is within 24 hours.

Please check out our FAQ for quick insights on sizing, features and model comparisons

Need an exchange/return? You can complete a request here.

Thank you and we look forward to connecting with you soon!


  • Corporate Office
  • 2926 S. Steele St.
  • Suite 500
  • Tacoma, WA 98409
  • Direct Contact
  • ‪*New Number*
  • Call/Text (253) 442-2047‬ 
  • Hours of Operation
  • Monday - Friday
  • 8:00AM - 4:00PM PST
  • On Social